![Cashless payments, EHB Chief Executive Officer Mduduzi Dlamini. [Illustrative Image]](https://www.eswatiniobserver.com/wp-content/uploads/2026/04/EHB.jpg "EHB")
THE Eswatini Housing Board (EHB) has announced that it will transition to a fully cashless payment system as part of its ongoing service upgrade programme, a move that will see the closure of its Mbabane and Matsapha revenue offices.
According to the board, the transition will take effect on July 1, following a three-month adjustment period running from April to June. During this time, tenants and members of the public will be assisted in adapting to alternative digital and electronic payment platforms.
EHB stated that the shift was aimed at improving service delivery, enhancing convenience for tenants and stakeholders, and strengthening the efficiency and security of its payment processes.
Under the new system, tenants will be able to make rental and other payments through a range of digital channels, including mobile money services, ATM deposits, mobile banking applications, electronic funds transfers and direct bank deposits.
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The board noted that the move is expected to reduce long queues, eliminate the need for travel to physical offices, and improve safety while ensuring faster and more reliable payment processing.
EHB further indicated that it would provide support throughout the transition period to ensure that tenants were familiar with the new payment methods. Information will be disseminated through various communication platforms, including SMS, public notices, estate posters, social media and customer service channels.
Additional assistance will also be extended to tenants who may require help navigating digital platforms.
The board added that moving away from cash payments would enhance operational efficiency while reducing risks associated with handling physical cash.
