THE Notsa artificial intelligence-powered health application has recorded more than 600 downloads during two roadshows held under MTN’s 21 Days of Y’ello Care campaign.
This is evidence of growing public interest in digital healthcare solutions in Eswatini.
Speaking during the MTN 21 Days of Y’ello Care roadshow held at Somhlolo Park in Manzini, MTN Foundation Coordinator Evidence Ntshalintshali revealed that the App had recorded 618 downloads from the Manzini and Kwaluseni roadshows. She described the development as encouraging and a sign that citizens were eager to embrace technology-driven healthcare services.
Ntshalintshali said the second activation in Manzini registered 266 downloads while the Kwaluseni roadshow attracted an even greater response with 352 downloads as members of the public flocked to the MTN activation site to learn about and register on the platform.
“We are very happy with the reception from the public to the Notsa App. The numbers continue to grow, and this shows that people are interested in learning more about the application and how it can help them,” she said.
She described the Notsa App as an artificial intelligence-based healthcare platform designed to provide users with medical assistance and health-related guidance through their mobile devices.
The initiative forms part of MTN’s efforts to promote equitable access to healthcare by leveraging technology to bridge gaps in the health sector.
Ntshalintshali noted that public engagement at the roadshows exceeded expectations, with many people stopping to ask questions, seek demonstrations and register for the service.
“The engagement we had today clearly shows that people want to know more about the App and what it can do for them.
They are curious about how it works and how it can assist them in managing their health needs,” she said.
She explained that while the download figures were impressive, the primary objective of the roadshows was educating the public about the benefits of the platform and how it could improve access to healthcare information and support.
According to Ntshalintshali, many people were beginning to appreciate the convenience offered by digital health solutions, particularly in situations where immediate access to medical advice may be limited.
She described the Notsa App as “having a doctor in your pocket,” noting that users could access health support and information wherever they are through their mobile phones.
“We still want to educate more people about the benefits of the App because it is much more than just another application. It gives people access to healthcare assistance right from their phones, making healthcare information more accessible and convenient,” she said.
The activations form part of MTN’s broader 21 Days of Y’ello Care programme, which this year focuses on advancing equitable healthcare for communities through innovation and technology.
Ntshalintshali noted that with public interest continuing to grow with download numbers rising at each activation, they remain optimistic that the Notsa App will play a significant role in expanding access to healthcare services and empowering citizens to take greater control of their health through digital solutions.
Public response to App signals growing demand for digital healthcare
THE overwhelming response to the Notsa Health application during MTN’s ongoing 21 Days of Y’ello Care activations has highlighted a growing appetite for digital healthcare solutions.
Notsa Health App representative Khayelihle Dlamini said the number of downloads and the level of engagement witnessed during recent roadshows demonstrated that citizens are eager to embrace innovative healthcare technologies that make medical assistance more accessible.
Dlamini said the team had not anticipated such a strong response from members of the public, many of whom visited activation sites to learn more about the artificial intelligence-powered healthcare platform and register for the service.
“The response has exceeded what we were expecting. The number of downloads and the engagement we have seen from people show us that there is a real need for solutions like this within the country’s healthcare sector,” she said.
According to Dlamini, the activations have provided more than just download numbers. She said they had also created an opportunity for direct interaction with users, allowing the development team to gather valuable feedback on the application’s performance and areas that may require improvement.
She explained that through conversations with users, the team has been able to identify features that were working effectively while also receiving suggestions that could help enhance the user experience.
“The engagement has been very important because it allows us to hear directly from the people who are using the application. We are learning what works for them, what they enjoy about the platform and where improvements can be made,” she said.
Dlamini noted that one of the strengths of the Notsa Health App was its flexibility and ability to cater to people from different backgrounds and varying levels of technological experience.
She said the platform was intentionally designed to be inclusive and easy to navigate, ensuring that as many people as possible can benefit from its services.
“The flexibility of the App allows us to accommodate everyone in society. We have focused on creating user-friendly features that make it easy for people to access healthcare information and support regardless of their level of digital literacy,” she said.
She noted that while the Notsa App offered convenient access to healthcare information, the platform also aimed to help bridge gaps in healthcare accessibility while empowering individuals to take a more active role in managing their wellbeing.
Dlamini believes the growing interest in the platform reflects a broader shift towards technology-driven healthcare solutions, particularly as people seek faster and more convenient ways to access health information.
She said the positive reception from the public serves as motivation for the team to continue refining the application and expanding its reach across the country.
Dlamini said as the downloads continue to rise and public awareness grows, the Notsa Health App was positioning itself as a promising digital healthcare tool that could play a significant role in supporting Eswatini’s efforts to improve access to healthcare services through innovation and technology.
